Tour Cancellation, Transfer and Refund Conditions
The consumer has the right to transfer the purchased tour to another person in case of not being able to participate for any reason. The transferee is responsible for the balance and all expenses arising from the transfer together with the transferor. The consumer is obliged to submit all cancellation/transfer requests in writing to the agency before the start of the service.
When the consumer cancels the tour up to 60 days before the start of the service, the full amount paid will be refunded to him. The refund is returned to the consumer within 14 days from the date of cancellation (tax, card commission, account deductions are deducted).
Consumer; TO TOUR STARTING;
If the tour is cancelled until 60 days before the start of the tour, FULL REFUND
If the tour is cancelled until 60-31 days before the start of the tour, 50 % of the tour price REFUND
if the tour is cancelled İN LAST 30 DAYS –NO REFUND.
In case of cancellation up to 30 days before the start of the service, the FULL amount of the tour price is invoiced to the CONSUMER.
In the event that the consumer does not notify in writing that he / she will participate in the service that he / she missed the start; The agency has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. In such cancellations, no refund will be made to the consumer.
The agency may cancel or postpone the trip due to unforeseen technical issues and all force majeure events such as adverse weather conditions, road obstacles, strikes, terrorism, fog, war possibility, unforeseen technical issues and all force majeure that prevent the start or continuation of the trip despite all due diligence. In this case, the consumer has no right to compensation